Delaware North’s Parks and Resorts division has been focusing on improving guest experience by implementing technology solutions to create more efficient and seamless transactions that allow guests to spend more time exploring. The division operates in some of the most iconic locations in the country, including Yosemite, Yellowstone and Grand Canyon national parks, Niagara Falls State Park in New York and at the Kennedy Space Center Visitor Complex on Florida’s Space Coast.
A total of 85 retail kiosks and 59 food & beverage kiosks have been installed across many Delaware North locations, using systems from technology partners Mashgin, XPR and Tapin2. The company says it has installed 34 retail kiosks across nine of the Yellowstone General Stores that it operates in the national park and 17 at the Kennedy Space Center Visitor Complex.
“The kiosks have allowed for shorter queue times and more efficient transactions, which is especially important as the parks team prepares for their busiest time of the year,” says Jim Zilliox, senior director of technology for Delaware North Parks and Resorts.
Other locations that have added either retail and/or food & beverage kiosks include The Gideon Putnam in New York; Grand Canyon; Kalaloch Lodge in Olympic National Park; Sequoia and Kings Canyon National Parks in California; Niagara Falls State Park; Nova Guides in Colorado; The Ridgeline Hotel at Yellowstone in Montana; Shenandoah National Park in Virginia; The Squire at Grand Canyon in Arizona; Tenaya at Yosemite in California; and The Westin Buffalo.
